Right of withdrawal

Cancellation policy for consumers


(Consumer is any natural person who enters into a legal transaction for purposes which can not be predominantly attributable to either his commercial or self-employment)


Right of Cancellation


Right of withdrawal


You have the right to withdraw from this Agreement within fourteen days without specifying any reasons. The withdrawal period is fourteen days from the date,


  • At which you or a third party you designate, which is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods within the framework of a uniform order and that they are delivered in a uniform manner;


To exercise your right of revocation, you must contact us (Diamor Trading GmbH, Aderstr. 33, 4850 Timelkam,


Phone:  43 7672 95251-0, Fax:  43 7672 95251-77, E-mail address: info@ecora.de


by means of a clear statement (for example, a letter, fax or e-mail sent by mail) about your decision to revoke this contract.


In order to comply with the cancellation period, it is sufficient for you to send us notice that you are exercising your right of cancellation before the cancellation period has expired.


Consequences of withdrawal


If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. The repayment will be made using the same payment method as used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment.


We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.


You must send back or hand over the goods to us without delay, no later than fourteen days from the day on which you notified us of withdrawal from this contract. The deadline will be deemed to have been observed if you send the items before the fourteen-day deadline has expired.


You will bear the direct costs of returning the goods.



They shall only be liable for any loss in value of the goods if such a loss of


Examination of the nature, characteristics and functioning of the goods do not need to deal with them




Circumstances under which the right of cancellation is excluded/rendered null and void


The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and whose production is subject to an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer.



The right of cancellation will be prematurely rendered null and void in the case of contracts


  • for the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;


  • for the supply of goods inseparably mixed with other goods after delivery, due to their inseparable nature;


  • for the delivery of goods which have not been returned to us in original condition and original packaging;





If you have any questions do not hesitate to contact us. For this purpose, please send an e-mail to info@escora.de or call us on +43 (0) 7672 95251-0 (To your fixed-rate tariff)


Our customer service is available from Monday to Thursday from 8:00 am to 12:30 pm and from 1:00 pm to 5:00 pm, and Fridays from 8:00 am - 12:30 pm and 1:00 pm - 2:15 pm (except holidays).